Shipping Policy

Last updated: 24 April 2026

Thank you for shopping at [Satva Innovation]. We are committed to delivering your order in a timely and reliable manner. Please read our shipping policy carefully to understand how your order will be processed and shipped.

1. Order Processing

• All orders are processed within [1–4 business days] after payment is confirmed.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• In case of high order volumes, processing may be delayed. If there is a significant delay, we will notify you via email or phone.

2. Shipping Methods & Delivery Times

We use trusted third-party shipping partners/courier services to deliver your orders safely and efficiently.

Estimated delivery times:

• Domestic Shipping: [3–7 business days]
• International Shipping: [7–21 business days]

Delivery times are estimates and may vary due to:

• Shipping carrier delays
• Weather conditions
• Customs processing (for international orders)
• Incorrect or incomplete shipping information

3. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Package weight/size
• Selected shipping method

We may offer free shipping on qualifying orders or promotional offers, which will be clearly mentioned on our website.

4. Third-Party Shipping Partners

We work with third-party logistics providers and courier companies to fulfill and deliver orders.

By placing an order, you acknowledge and agree that:

• Once your order is handed over to the shipping partner, delivery timelines are subject to their operations and policies.
• We are not responsible for delays caused by the shipping carrier, natural disasters, strikes, customs, or other unforeseen circumstances.
• Tracking updates are provided by the shipping partner and may occasionally be delayed or inaccurate.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email/SMS with a tracking number and tracking link (if available).

Please allow 24–48 hours for tracking information to update.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned due to:

• Incorrect address
• Failed delivery attempts
• Refusal to accept the package

The customer may be responsible for reshipping charges.

7. Lost, Stolen, or Damaged Packages

We are not liable for packages that are:

• Lost or delayed due to the shipping carrier
• Marked as “Delivered” by the carrier but not received
• Damaged during transit by the shipping provider

However, we will do our best to assist you in filing claims or contacting the carrier.

If your package arrives damaged, please contact us within [48 hours] of delivery with photos of the package and product.

8. International Shipping & Customs

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• We are not responsible for delays caused by customs clearance procedures.

9. Shipping Restrictions

We may not ship to certain locations due to legal restrictions or carrier limitations.

10. Contact Us

If you have any questions about your shipment or this policy, please contact us:

[Satva Innovation]
Email: [satvainnovation@gmail.com]
Phone: [9978924913]